How to Install your CapTel Phone

  • Quick Installation Steps
  • Here is a simplified step by step guide for basic installation.
  • 1
  • Connect the Internet cable to an outlet on your modem and the other end to the CapTel handset (Ethernet)
  • 2
  • Connect the telephone line to your telephone outlet and to the back of the CapTel handset (Line 1). If you have an internet service that works over your phone line (ADSL) you will need to use an ADSL filter also.
  • 3
  • Connect the power cord to the CapTel handset (Power) and plug into an electrical socket.
  • 4
  • Turn the CapTel handset on at the power source.
  • 5
  • You should now be ready to go. Pick up the handset and press the “Captions” button. Now simply press the Customer Service button and you’ll be connected. Our team can program your phone by adjusting volume, caption size and screen colours as well as add speed dial contacts for you.

Installation guides

The user manuals will be included with your CapTel handset or can be downloaded here.

CapTel 800i

CapTel 840i

  • Easy Installation Steps
  • G’day, I’m Ron and I’ll help you set up your CapTel phone.

    Don’t worry if you're not very tech-savvy, I’m not either! But we’ll take it step by step.

  • What's in your box
  • Packed carefully into your CapTel box you will find your CapTel phone, two guide books and the following items.
  • 1) Internet cable

  • 2) Telephone cable

  • 3) Power Adapter

  • The telephone cable and internet cable look very similar to me. I tell them apart through their thickness. The internet cable is about three times thicker than the telephone cable.

  • At the back of the phone you’ll see this.
  • i
    Your telephone cable plugs in here
    ii
    You can turn the ringer ON or OFF here
    iii
    Your internet cable plugs in here
    iv
    Your power plugs in here
  • Now, let's set your phone up.

  • Step by step
  • 1
  • Connect to the internet
  • Plug one end of the internet cable into an empty socket in the back of your modem.
  • Plug the other end into the back of the CapTel phone to the port labelled ‘Ethernet’.
  • 2
  • Connect to the phone line
  • Does your internet run over the telephone line?
  • Yes
  • You will need to purchase an ADSL filer. You can get one at your local electronics store or Officeworks.
  • If your internet service provider confirms that you have internet over the phone line, you will need to.
  • a
  • Plug the filter directly into the wall socket.
  • b
  • Connect your telephone cable to the ADSL filter.

  • Depending on the style of the wall plug avaliable, you may need to use the included adapter..
  • a
  • b
  • c
  • Connect the other end to the back of your phone labelled ‘Line’.
  • If the answer is
  • No
  • If your internet does not run over the telephone line then proceed with these steps.
  • a
  • Plug one end of your telephone cable into the wall socket.
  • b
  • Connect the other end to the back of your phone labelled ‘Line’.
  • 3
  • Connect to the power
  • Now, plug your power adaptor to the back of the phone labelled ‘Power’ and the other end to the closest socket.
  • DONE!
  • Your CapTel screen should immediately light up at this point. You may see some text appearing temporarily. When you see this screen with the Access Comm logo, your set up is complete!
  • Now let’s make your first phone call to the nice people at Access Comm and they can test your phone out with you. Turn the page to find out how.

  • Pick up the handset and press the ‘Captions’ button. Now simply press the Customer Service button and you’ll be connected.
    The customer service team will further help set your phone up for you.
  • Had some trouble connecting?
    Get in touch with Access Comm and they can get it sorted for you.

Installation guides

The user manuals will be included with your CapTel handset or can be downloaded here.

CapTel 800i

CapTel 840i

Installation guides

The user manuals will be included with your CapTel handset or can be downloaded here.

CapTel 800i

CapTel 840i

Get in touch

Phone: 1300 107 546

Email: info@accesscomm.com.au

Order Now:here

Installation guides

The user manuals will be included with your CapTel handset or can be downloaded here.

CapTel 800i

CapTel 840i