Frequently Asked Questions
CapTel is a new telephone using innovative technology that allows people to receive word-for-word captions of their telephone conversations. It is similar in concept to Captioned Television, where spoken words appear as written text for viewers to read. The CapTel handset looks and works like any traditional phone, with callers talking and listening to each other, but with one very significant difference: Captions are provided live. The captions are displayed on the phones built-in screen so the user can read the words while listening to the voice of the other party. If the CapTel phone user has difficulty hearing what the caller says, they can read the captions for clarification.
No. CapTel requires a customised, built-in display screen to show the captions properly, together with highly sophisticated electronics and software to handle both the voice and text. Captions cannot be displayed on a regular telephone.
We want all Australians to be able to enjoy the simplicity of connecting through the telephone for easy everyday transactions and
keeping in touch with family & friends. Click here to register your interest in
renting a handset for just $55 (incl. GST) a year.
When you call someone, or answer a call, and have the captions option selected, the call is routed through a captioning center. Here a captioner will hear what the other party says and use voice recognition software to create captions sent directly to your CapTel handset. This service is provided through the internet.
There are many options to get a sufficient internet connection for a CapTel Handset. The CapTel doesn’t require super-fast internet speeds or large amounts of internet usage. Although a fixed internet connection i.e. ADSL, Cable and NBN is recommended, a simple 3G or 4G USB dongle is a feasible option. Please call us to discuss internet options that best suit your situation.
YES! You do NOT need a computer to have internet or for the phone to work. Please give us a call so we can walk you through some simple options to get internet without having a computer.
The ideal internet connection for the phone to work sufficiently is ADSL2 or ADSL2+. Some ADSL 1 connections are also sufficient. The speed of your internet is the most important factor, you will need a minimum download speed of 0.256 mbps and upload speed of 0.064 mbps. If you are unsure of your network speed you can visit www.speedtest.net and run the test on the computer that is located at the address you wish to install the phone, your phone will work perfectly on the NBN too. Note: USB internet connections will require a router to provide an ethernet port to connect to the telephone. Please give us a call as we may have a solution for you.
You can rent a CapTel handset for just $55 (incl. GST) a year and calls are charged at the standard call rate that you have with your current telecommunications provider. The handset also requires an internet connection; the usage is extremely low, you would require the minimum cable internet package only.
The captioning service is provided for free by the Australian government. All you have to pay is your regular telephone and internet bill with your current telecommunications provider.
CapTel amplifies the callers voice by 40db when the captions are on to assist in using any residual hearing the user may have. When captions are not on the phone is not amplified and works just like a regular telephone for those in the house that do not require hearing assistance.
Free CapTel info session
Information sessions are available and are a great way to learn more about CapTel.
- Info about CapTel handsets and rental
- Demonstration of CapTel handset
- Q & A about the handset
- Information about free installations
Contact us to find out if an informational session is available in your area
The CapTel 800i
Caller’s words appear in text on the handset screen
Captioning service provided by the Australian Government
Rent for $55 a year, less than a Telstra phone
Big screen and buttons